Return & Refund Policy

15-Days Return Policy

Return/Exchange Period

7 days from date of delivery

Product Condition

Unworn, original packaging, with certificate is mandatory for processing

Refund for Defective/Damaged Items

100% refund after verification

Refund for Other Returns

Refund after ₹750 shipping fee deduction

Exchange Eligibility

100% value available for exchange

Orders above ₹1,00,000

Eligible for exchange only, no refund

Jewelry Insurance

Non-refundable

Discount Adjustment

The refund will be adjusted according to the discount offers, coupons, and vouchers applied at the initial time of purchase.

Refund Timeline

You will receive your refund within 10–14 business days via online bank transfer to your payment account.

Exclusions

A) Items must be in original condition, unworn, and include all original packaging.

B) Customized or engraved items, and loose solitaires are not eligible for return/exchange but covered under our buyback policy.

C) Orders placed using Schemes, Wallets, or EMI are eligible for exchange only.

D) International orders are not covered under this return and exchange policy.

Steps

A) Initiate Request: Email ____________________ within 7 days of receiving your order.

B) Provide Details: Include order number, invoice copy, product photo, and certificate of authenticity.

C) Return Approval: Our team will review your request and share shipping instructions.

D) Quality Check: Product will undergo inspection after we receive it.

E) Refund/Exchange Processing:

  i) Refunds processed within 10–14 business days __________________.

  ii) Exchanges will reflect current gold rates and applicable offers

Additional Terms

A) Once an exchange is completed, further exchanges fall under the Lifetime Exchange Policy.

B) Orders already exchanged once under the 7-day policy are not eligible for a second exchange.

C) For damaged, incorrect, or defective items, a 100% refund or exchange will be issued after verification.

D) In cases where Old Gold has been used as part of the purchase value, the Old Gold amount is non-refundable under the 7-day return policy. This amount will be issued as a credit note, which can be redeemed against a future purchase within 90 days from the date of issuance.

E) Refunds will be 100% of the amount paid, but any discounts, promo codes, or coupons applied will be deducted from the refund amount.

F) If freebies were received with the purchase, the refund amount will be adjusted unless the freebies are returned.

Customized jewelry part payments are non-refundable.